A woman claims that her 76-year-old father, who has Parkinson's disease, has been stranded in his apartment for five weeks due to a malfunctioning lift.
In Harlow, Essex, a third-floor housing association apartment is where Sinead Juhas's parents reside.
According to Landamp;Q Group, a new operational lift is anticipated by mid-March.
It "just really enrages me that my parents, and their neighbors as well, are having to deal with that - it's just not on," Ms. Juhas said to BBC Essex.
The replacement of the lift at Gibson Court on Bishopsfield got under way on January 23.
Paul and Rosemary Juhas, according to Ms. Juhas, turned down an offer of a single hotel room as temporary housing because it lacked the necessary modifications.
Her father has had a stroke and two hip operations in recent years.
Rosemary has reportedly been climbing the stairs while using a torch because the family claims there hasn't been any lighting in the landing area for the majority of the time the repairs have been being made.
On March 9, Paul is due for a hospital visit.
Griselda Scott, L.
We're so sorry to learn about Paul and Rosemary's health problems, and we'll be in touch with them once more to talk about how we can help, said Mr. Scott.